Built on how human memory works.
People, deals, company tools, ongoing work, conversations, linked together. Ask “who owns the Acme renewal?” and Janet knows, because it watched that deal happen.
Most agents don’t have memory. They have a context window.
Each conversation starts from zero. Nothing learned in one carries into the next.
Fix a mistake today and it’s back tomorrow. The correction only lived in the chat.
Who owns the deal, why a decision was made, what changed last week: it never knows unless you paste it in.
Everything it sees becomes one of two kinds of memory.
People, deals, decisions, conversations, issues, features, and more all linked together. Ask “who owns the Acme renewal?” and Janet knows, it understands and remembers relationships.
What it saw, when it saw it, and the precise wording when it matters.
Told on March 3: “signed last Tuesday.” Stored: Feb 24.
Context from every past conversation and connected tool is already there when you ask.
Tell Janet once that invoices go through finance. That’s permanent, not a chat reply.
Janet recalls the few facts each task needs instead of re-reading your history, so cost stays flat as history grows.